Party Double Talk? (Live blogging with customer service)

I received an email from Party telling me that they were going to deduct another $5 from my account. It turns out that my account had $5.88 in it, which has since been deducted down to $0.88. So they emailed me to tell me that they are going to take $5.00 from my $0.88 balance. Goodluck with that one. Is Party still accepting wagers from US based clients? I thought they shut the door. Note that I have logged in since a couple of weeks ago I cashed all but $5.88 out. I don't know why that amount was left, but it was. IDIOTs.

Original Email:

Our records show that that you have not logged in to your account for 180 days.

A $$5 administration fee* has been charged to your inactive account. The next charge will be deducted from you account balance on: 15-Nov-2006.

However, this fee will NOT be charged if your account, or any related account, is reactivated on or before 14-Nov-2006.

Reactivating your account is easy: Just log in and place a cash wager, enter a tournament with a cash entry fee, or play a raked hand.

*TERMS & CONDITIONS If you do not access your Account by "logging on" to your Account using your Account name and password for any period of 180 days, then after those 180 days (the "180 day grace period") your Account (and any related account with any ESP) will be deemed "Inactive". If your Account becomes Inactive, then the Company is entitled to charge you an administrative fee (the "Inactive Account Fee"). The Inactive Account Fee shall be deducted from your Account Balance at the end of each calendar month in accordance with the Inactive Account Fee Schedule. We will stop deducting the Inactive Account Fee from your Account Balance if your Account is re-activated.

If you have any questions or concerns, please don’t hesitate to contact us. Our Customer Care team is available 24/7.

Sincerely,

Party Team

My Reply:

Can't you just cash me out? Seeing as how you are unwilling to do business with me any more. My account is inactive because you won't accept me as a customer.

Dumbasses.

Party's Retort:

Dear Chilly

Thank you for contacting us.

With regard to your query, I would like to inform you that there are no
restrictions on youraccount at present that should prevent you from
logging in. Further, the balance in your PartyAccount is $0.88.

Hence, I request you to make a deposit at the earliest so that you can
enjoy our real  money games and cashout your winnings as well. Your
account will become reactivated as soon as you log in and place a cash
wager, enter a tournament with a cash entry fee, or play a raked hand.

If you still wish the cashout the balance of $0.88 in your account,
please let us know, so that we may assist you in this regard.

If you have any questions please contact us, we are available 24 hours
a day, 7 days a week to assist you.

Sincerely,

Anu
Transaction Customer Service, Pay-Pro

My Second Reply:

Great! I am glad to hear that Party Gaming is once again accepting wagers from U.S. based customers!! I can't wait to tell all my friends!! Do you have a press release that I can post on my website that gives details?

Thanks,

Chilly

Their Final Word?:

Dear Chilly,

Thank you for contacting us again.

Firstly I sincerely apologize for the miscommunication.

Please note that our company has ceased to accept wagering or deposits
from US customers as the online Gambling lesgislation has passed in to
law. However,you PartyAccount is active in order to facilitate cashouts
from your account. As mentioned in our previous mail you account balance
as of now stands at $0.88. You may go ahead and cashout this balance via
eChecks by IGM Pay i,e. to your bank account absolutely FREE!.

Please follow the below mentioned instructions in order to cashout via
IGM Pay:

1) Click on *Cashier*.
2) Click on *Cashout*.
3) Go to the *eChecks by iGM-Pay* and then click on 'cashout'.
4) Enter the amount that you wish to cashout.
5) Eenter your bank account details.
6) Click on *Cashout*.

Once your cashout is processed, you will receive the amount in 3-7
business days.

When you register your bank account, two Small Initial Deposits
(less than $1)will be sent for bank account verification. These will
reflect on your bank statement in 2-3 business days. You will need to
identify the amounts and verify the registered bank account for future
cashouts.

Note: For security purposes, cashout requests are submitted to our
internal review team for approval before they are processed, which
normally takes 24-48 hours. You can also track the status of your
cashout by clicking on 'cashier' and then 'cashout history'.

If you have any questions please contact us, we are available 24 hours
a day, 7 days a week to assist you.

Sincerely,

Kaustubh
Transaction Customer Service, Pay-Pro
24/7 Customer Support:

My Stone Cold Reply:

I hope Dikshit chokes on the $0.88. I hope you have another job lined up 'cause your company is going into the toilet. Oh and jsut why did you chicken shits remove the player counter?

-Chilly

"I gonna' paint his town red and paint his wife white. West Coast Pussy for my St. Lou players."

They Come Back:

Dear William

It is our utmost pleasure to have you play on our site. Unfortunately,
as the legislation prohibiting online gambling is passed into law, it
is illegal for players from U.S. to access their real money accounts
or play at real money tables. I request you to kindly understand that
your not being able to play at the site is not because we would not
like you to do so. In fact, it is our sole desire. Yet, we have to
abide by the regulations set by law. We are at present working on
providing more games and services for our U.S. players that will come
within the regulations of the law.

While writing the earlier mail that you were sent, informing that you
can log in and play, I had overlooked the fact that your location is
U.S.A. and replied to the message you sent about the inactive account
fee. That message is an automated one, that any player who logs into
the account after a long period receives. I apologize most sincerely
for the mistake.

I would also like to inform you that you can indeed cashout the balance
in your account. The minimum amount has been reduced to $0.01 to
facilitate withdrawals through IGMPay. In order to do this, please click
on 'Cashier' and 'Cashout'. Find the option 'e-checks by IGMPay-
and click on the blue link 'Register Bank Account' next to it. Please fill
up the form and click on 'Submit/Continue'. Now, you should be able to
proceed to request a cashout to the bank account that you registered
for the entire amount in your account.

Cash outs via iGM-Pay take anywhere between 3-7 business days for you to
receive from the day they are processed.

I hope this has cleared any misunderstanding that might have been present.
We are sorry about this unfortunate turn of events, optimistic at the same
time that better times lay ahead!

If you have any questions please contact us, we are available 24 hours a day,
7 days a week to assist you.

Sincerely,

Anu


  

Yeah, because I am going to give them my bank account data for $0.88. So I volley back:

Let me get this straight. In order to get $0.88 back I need to provide you with my checking account number, routing number and give you permission to make transactions into and out of my account? The risk/reward ratio on this transaction seems to be a little bit off.

Like I said before. Dikshit can choke on my $0.88. I don't want it, I don't need it and quite frankly It would cost me more than $0.88 to re-install your shitty software back onto my computer.

Also let me clarify something. I have logged into your site in the last month. I logged in via my PC and via my MAC. I was unable to get seated at a table with either machine. I could join a waiting list but your shitty interface was being buggy and would not allow me to sit down. So I cashed out. for some reason you had $5.88 of my bankroll squirrled away and I didn't get this money out. Now you keep sending me emails telling me that you are charging me $5 for inactivity. I think this charge is in direct violation of the UIGEA and I will be contacting the IRS, FCC, FDA, Bill Frist and Jesus. You see the way I figure it I gambled $5.88 that Party Gaming had a decent soul with some sense of customer service and loyalty. I lost that gamble and you took my money!!! VIOLATORS!!!!

So I expect a full refund of my entire $5.88. Not the $0.88 that is currently in my balance, but all the fees that you illegaly took from my account. And do NOT email me back a copy of your Terms and Conditions! I don't care what it says and neither does Bill Frist!